The “Magic” of a properly motivated team, trained to let the customer make a good decision

I am a seasoned automotive industry expert with over two decades of experience, including a 12 year retail career that began in 2003 selling cars, and ended in 2015 after 5 years as the General Manager of a high volume metro Hyundai store. In March of 2015, I made the decision to focus my energy on that parts of the industry that i truly enjoyed. I enjoyed spending time with people who wanted to get better at what they do, wanted to advance in their career, and were willing to try different things, so I started with Automotive Development Group, (later becoming part of Brown & Brown Dealer Services), where I thrived in an environment that allowed me to make connections, and more importantly, make a difference at multiple rooftops with various cultures and philosophies. It was here that i was able to determine that “One Size Fits One” applies to the world of coaching & training more than a company using a “Big Box” approach might want you to believe. I found out that everyone learns differently, and there is no magic formula or process that guarantees success. There is, however, a bit of magic that you can only experience when you cross paths with someone who has the necessary experience required to be helpful, has a passion for growth & improvement, and not only commits to your success, they use it to measure their own.